Booking Terms & Conditions
Cancellation policy
Our standard cancellation policy is 72hours prior to arrival, any cancellations received within 72hours prior to arrival will be charged the full cost of stay.
Terms, conditions and privacy policy
Terms & Conditions The following terms and conditions apply to all bookings made via our website, online platforms, over the telephone, or in person. Additional terms may apply to promotional offers or special packages—please refer to the specific details of your booking.
Pricing & Availability
All rates are subject to availability, and we reserve the right to refuse or cancel a booking if necessary.
- Prices may change without notice, but once your booking is confirmed, your rate is guaranteed, regardless of future price adjustments.
- All prices are inclusive of VAT at the current prevailing rate.
- Rates are based on two people sharing a standard double room.
- Special rates may not be available during major events or conferences.
- A minimum length of stay may apply during certain periods.
Check-in & Check-out
- Check-in: From 2:00 PM on the day of arrival.
- Check-out: By 11:00 AM on the day of departure.
Booking Process
Telephone Bookings please call: 01540 211700 to book.
Online Bookings: Available through our website. You must agree to the terms & conditions provided by our booking provider, SiteMinder, before your booking is accepted. A valid debit or credit card is required to guarantee all bookings. We reserve the right to charge the full amount to the provided card in case of a non-arrival.
Event Bookings
- A deposit equivalent to the first night's stay is required at the time of booking.
- Deposits are refundable up to 28 days before arrival.
- Full payment, final guest numbers, and a rooming list must be provided 28 days before arrival.
Cancellation Policy
All cancellations must be received in writing via email or fax. If you do not receive a cancellation confirmation within 7 days, please contact the hotel. Deposits are non-refundable. Cancellations made within 72 hours of arrival will be charged the full amount of the booking. Advance Booking Rates require full payment at the time of booking and are NON-REFUNDABLE.
Special member rate offers (e.g., through Booking.com) are non-refundable, and any payments made will be retained by the hotel in case of cancellation.
Guest Feedback & Complaints
If you have any comments regarding your stay, please speak with the Duty Manager at reception so we can address any issues promptly. If you wish to escalate your concerns, please write to:
The Manager
The Star Hotel
32 High Street Kingussie,
Scottish Highlands, PH21 1HR